shop with confidence
Returns & Exchanges
We want you to love your Fjord Steel jewellery and warmly welcome you to visit our physical stores to try on our jewellery before purchasing where possible - it's the best way to find the perfect piece.
If for any reason you are not completely satisfied with your purchase, we are here to help.
Please review our policy below for returns and exchanges.
Can I return my order?
Yes, we accept returns for store credit on eligible items. Due to the nature of our products and for hygiene reasons, we do not offer refunds or exchanges.
Return Eligibility
To be eligible for a return, your item must meet all the following conditions
- Return request is submitted within 14 days from the date of delivery or collectionItem is unworn, unused and in brand new condition
- Protective seal, packaging and tags (where applicable) remain intact and unbroken
- Item is return in its original packaging together with any complimentary gifts or accessories includedItem passes our inspection upon receipt
Store Credit
Approved returns will be issued with Fjord Steel Store Credit
- Store credit is valid for 12 months from the date of issue
- May be redeemed online or in-store
- Store credit is non-transferable and cannot be exchanged for cash
How do I return my item?
by registered mail
Please send your return via registered mail or trackable courier service to ensure safe delivery. Unless the item is damaged or incorrectly sent, return shipping costs are the responsibility of the sender.
OR
drop off at our store
You may also return eligible items by dropping them off at our store. Please go to our Visit Us page for information on where we are located and opening hours.
Visit Us ->
Damaged or Incorrect Item?
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order. Include your order number, a description of the issue and clear photos of the item and packaging.
We wil review the matter promptly and arrange a suitable resolution.
Non-returnable items
For hygiene and quality assurance reasons, the following cannot be returned unless faulty upon receipt:
- Earrings with broken hygiene seals
- Jewellery that has been worn, used or altered
- Customised or personalised items
- Gift cardsClearance or final sale items (unless otherwise stated)